Speaker: Alberto G. Martins
Theme: Companies with social responsibility sell more?
Brief description: Real-life cases that show the increase in sales of companies that have invested in Social Responsibility actions.

Speaker: Daniel Biancareli
Theme: Success through Financial Management
Brief description: bachelor in Data Processing Technology and graduate in Planning and Tourism Marketing, will discuss with professionals of the sector the adoption of effective management techniques that help to improve the company´s results.

Speaker: Daniela Maria Rocco Carneiro
Theme: Innovation in Tourism
Brief description: Master in Sustainable Development and Tourism and Environment, expert in innovation, and a LETS researcher at the University of Brasília (UnB), will analyze the challenges, opportunities and most competitive strategies for travel agents in the scope of the world “after the Internet.”

Speaker: Fabio Luis da Silva Lopes
Theme: How to handle clients more informed than you – Loyalty Strategies
Brief description: He will discuss with participants ways to identify opportunities that may lead to client loyalty by linking the clients to the services provided by travel agents.

Speaker: Juliana Bonomi Santos de Campos
Theme: Expert Services and Tourism
Brief description: His speaker will discuss the topic with focus on the improvement of processes and the use quantitative to manage operations in benefit of the sector.

Speaker: Mariana Aldrigui
Theme: Facebook, Instagram and Pinterest in your reality
Brief description: Will show how to use social medias in campaigns and promotional actions, as well as how to aggregate advantages in tours considering the reality of travel agents.

Speaker: Silvia Oliveira
Theme: Can opinion makers and travel blogs help agents to sell?
Brief description: Will discuss how the contents of blogs and the debate on consumer preferences may help to prepare adequate tours for clients.

Speaker: Tatiana Takiya
Theme: Online Reputation Management
Brief description: Will provide practical guidance on how to improve the image of travel agencies in the social medias through the management of information posted by their own teams and clients, with the purpose of increasing sales.

Speaker: Toni Sando de Oliveira
Theme: Inspire yourself in the strategies to retain clients and expand you source of income
Brief description: Will present the programs on how to encourage the permanence and increase the expenditures of visitors in large cities, with examples of replication of the strategy within the reality of a travel agency.

Speaker: Trícia Neves
Theme: Travel (corporate and leisure) x travellers: wish and enchantment
Brief description: Consumer expectations will be on focus: what really matters regarding the fulfillment of client needs and wishes.

Speaker: Carlos Alberto Calmucci
Theme: Tourism Geography and Creation of Itineraries
Brief description: How to maximize revenues by expanding itinerary choices

Speaker: Eduardo Sanovicz
Theme: The behavior of the first-time customer
Brief description: The expanded consumer base for air tickets in Brazil and the potential increase in demand for the services provided by travel agencies

Speaker: Eluiza Massaro
Theme: The Tourism World in the Tourism Geography

Speaker: Júlio Verna Neto
Theme: Travel Agencies Organizing Themselves into Networks and Alliances
Brief description: Focus on small and medium-sized travel agencies seeking strategies and competitive edges

Speaker: Lucia Ferraz
Theme: Profession: Travel Agent! Do travel agents have a future?
Brief description: What do agency, client, supplier and academy think of travel agents

Speaker: Marcela Candioto
Theme: Business Plan for Travel Agencies

Speaker: Marcelo Vilela de Almeida
Theme: Business Plan for Travel Agencies
Brief description: Strategic planning applied to travel agencies, from the perspective of the development of professionals working or that will work in this field

Speaker: Marta Borges
Theme: Digital Travel Agency: tools to attract the hyperconnected tourist